#Proposition shaping, #DesignThinking, #UX, #Research, #prototyping…
Design Lead for a new crypto tracker & tax tool / app. Whilst not a unique service per-se, the intent is to get something competitive live and build a small user base – with a longer term view to surpass the experience others offer.
Crypto Start Up (NDA) Read More »
#CXvalues, #Strategy, #ExperienceMap: Rapid Product team growth created siloed, hyper-delivery focus, with UX/CX suffering. I took my team to HK and created a 3 day ‘CX Reset’ workshop
Insurance: CX Design Strategy – case study Read More »
#UX, #Research, #Prototyping, #InfoDensity…
A first for the bank: complex, high-risk investment products finally made available online, increasing reach & revenue in Asia.
Complex design in Asia: Structured Products Read More »
#UX/UI, #ContentHeavy, #CMS, #Responsive…
Content-heavy designs, helping investors digest information & data to support their investment decisions.
Wealth Insights Hub Read More »
#Research, #Prototyping, #UX/IA/UI, #UserTesting… Design Lead from research & concept to launch of global bank’s first automated (‘robo’) investment advice experience – later shaping a broader CX strategy across Wealth products. This resulted in significant profit and was 1st to market amongst major retail banking peers. What started out as a ‘defensive’ move by the bank to plug a product gap and stop customers moving to competitors, turned out to be…
Online Robo Advice – Case Study Read More »
#UX #ExpertUsers, #IA, #UI…
Redesigning the bank’s much neglected and unloved stock trading platform, into something customers would want to use. Responsive browser design with heavy prioritisation of desktop / tablet viewports, based on research and product strategy (decision from Head of Product).
Stock Brokerage Platform Read More »
